frequently asked questions
1-How long are shipping time?
☘︎We work with suppliers around the world to source high-quality products. Our suppliers' ship items within one or two five days of receiving an order. From the point, It takes 20-35 days for items to arrive.
Due to the current situations regarding COVID-19, there may be some delay on the processing and shipping of online orders. Thanks for the patience.
Please contact email@example.com if you have any questions or concerns as well as for direct information regarding your order.
As soon as your product ships you will receive the tracking number that will let you keep tabs of where your order is at all times and. keep this link for tracking :
We will monitor the situation daily together with our logistic partners.
2-What's your return policy?
☘︎Instead of returning items, you can contact us for a full refund, why? Returns run counter to our emphasis on sustainability, every return has a carbon footprint. So just tell us you what went wrong, send along a pic and we will give you your money back in full. Then, if possible you can donate to a local charity or recycle it.
please contact firstname.lastname@example.org or phone WhatsApp:+61404473769.
3-HOW WILL MY ORDER BE PACKAGED?
☘︎Your order will be prepared and neatly wrapped by our distribution team and secured in a protective box to ensure your order is delivered in immaculate condition.
4-HOW SECURE IS MY PERSONAL INFORMATION?
☘︎The GOLDEN SHOP AU uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline in our privately run secure datacenter.
5-Can I cancel my order?
☘︎Cancellations are possible if you don't receive your package with the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So, if you cancel your order but still receive the package then please go ahead and do one of three things: recycle it, donate it or enjoy it.
6- What happens if I receive the wrong package item?
☘︎If there is an issue with your order--if it is the wrong size, wrong colour, defective or otherwise not exactly that you wanted---then simply notify us and we will give you a refund. So you won't be asked to ship the product back to us.